IT Analyst – Helpdesk
| Company name | NCR Corporation |
| Website | www.ncrcorporation.com |
| Job Role | IT Analyst – Help Desk |
| Work Location | Mumbai, India |
| Job Type | Full Time |
| Experience | Freshers(0-6 months) |
| Qualification | Diploma/ 10+2/ Any Graduation |
| Batch | Not Mentioned |
| Package | Up to 6.5 LPA (Expected) |
About NCR
IT Analyst – Helpdesk – NCR Company (NYSE: NCR) is a frontrunner in reworking, connecting and working expertise platforms for self-directed banking, shops and eating places. NCR is headquartered in Atlanta, Ga., with 38,000 staff globally. NCR is a trademark of NCR Company in the USA and different nations.
PRIMARY RESPONSIBILITIES
Degree 1 assist for PC consumer points e.g. desktop/laptop computer {hardware}, software program, OS, printers, and so on. Present data on IT processes, common how-to queries and recognized outages. When an issue is reported, the Assist Desk Analyst should analyze the signs, decide the basis trigger, assessment Information Base directions, present decision and doc the related particulars. Escalate to applicable Degree 2 workforce when wanted and monitor progress on essential precedence tickets. Comply with-up with Degree 2 assist groups for well timed completion of duties. Co-ordinate with third-party distributors like Dell and Canon for {hardware} points. This job position requires candidates to offer IT assist on inbound calls, net tickets and chat. The IT Assist Desk workforce operates on 24×7 foundation. Workforce members are required to work in rotational shifts and observe a 5-day working week.
TECHNICAL SKILLS:
Thorough data of Home windows 10 Working System. Good working data of Home windows, MS Workplace 365 & web applied sciences. Primary networking ideas, troubleshooting LAN/distant entry issues. Experience in configuring and troubleshooting Office365, MS Outlook 2016 or later Capacity and willingness to study shortly, maintain data present.
EDUCATION & WORK HISTORY:
Minimal qualification: HSC (Grade 12). Technical diploma is most well-liked, however not obligatory. Minimal six months expertise in a technical assist position. Candidates with prior expertise in a technical, voice-based course of will probably be given precedence
COMMUNICATION SKILLS:
Excessive proficiency in English grammar, vocabulary and sentence construction. Fluency in speech – Capacity to carry a dialog with ease and minimal use of fillers. Readability in speech – Impartial accent, applicable fee of speech, nice voice and assured tone. Listening expertise – Comprehend what is claimed, reply appropriately with out interrupting the speaker.
OTHER ESSENTIAL SKILLS:
Phone etiquette – primary name dealing with expertise. Customer support expertise (persuasion, empathy, helpfulness & constructive perspective) Good enterprise communication expertise (e-mail)
Gives of employment are conditional upon passage of screening standards relevant to the job.
EEO Assertion
Built-in into our shared values is NCR’s dedication to range and equal employment alternative. All certified candidates will obtain consideration for employment with out regard to intercourse, age, race, coloration, creed, faith, nationwide origin, incapacity, sexual orientation, gender identification, veteran standing, army service, genetic data, or another attribute or conduct protected by regulation. NCR is dedicated to being a globally inclusive firm the place all individuals are handled pretty, acknowledged for his or her individuality, promoted based mostly on efficiency and inspired to try to achieve their full potential. We consider in understanding and respecting variations amongst all individuals. Each particular person at NCR has an ongoing accountability to respect and assist a globally various setting.
Assertion to Third Celebration Companies
To ALL recruitment companies: NCR solely accepts resumes from companies on the NCR most well-liked provider record. Please don’t ahead resumes to our applicant monitoring system, NCR staff, or any NCR facility. NCR just isn’t liable for any charges or expenses related to unsolicited resumes.
IT Analyst – Helpdesk . Good working knowledge of Windows, MS Office 365 & internet technologies. Basic networking concepts. troubleshooting
